Mujitsu and Tairaku's Shakuhachi BBQ

Hi Jim, I always use USPS Priority Mail for domestic and Priority International for packages going out of the country. I always ship with insurance. After 15 years of shipping flutes, USPS has never lost any I sent out. And only two never made it to me. One was not insured. The other was supposedly left in the hall way of our apartment.

I try to avoid UPS, they lost 4 flutes in one month.

Best, Perry

Some tips from what I have learned posting from New Zealand....
Different freight rates carry different insurance limits. Obviously i cannot claim more than the particular freight rate limit, but if the article is actually worth more than that limit NZ Post may disallow my claim because I did not use a higher value postage rate, and I may be unable to claim even the maximum for the rate of that parcel.
For example, the postage is $10 with an insurance limit of #250. If I come back to claim for loss and say my flute was worth $500 they say I cannot even claim the $250 because I should have used a higher postage rate to cover the $500 value of the contents.
Keep all documentation including receipts and customs declaration as these will be required in the event of your claim.
The track and trace number is on the customs declaration and you can observe this via the internet site of the courier.
When making a claim the company wanted to pay out only the wholesale value not my retail value. They did eventually come to the party accepting that I was the manufacturer.

Kel.